Privacy Policy

Welcome to Envy Official. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and make purchases on our website. By using our website, you agree to the terms outlined in this policy.

Information We Collect

When you use our website, we collect the following types of information:

Personal Information: When you place an order or create an account, we collect personal details such as your name, address, phone number, and email address.
Payment Information: For processing payments, we may collect payment information such as credit/debit card details. Please note that we do not store your payment information; it is processed securely by our payment gateway partners.
Order Details: We collect information about your orders, including product details, purchase history, and transaction records.
Browsing Data: We collect information about your activity on our website, including IP addresses, browser types, pages visited, and time spent on the site. This helps us enhance your browsing experience and improve our services.

How We Use Your Information

We use your information for the following purposes:

Order Processing: To process, fulfill, and deliver your orders, including order confirmation, dispatch, and tracking.
Customer Support: To provide customer service, respond to inquiries, and resolve any issues related to your orders or account.
Service Improvement: To analyze website usage, gather feedback, and improve our products, services, and website functionality.
Marketing Communications: With your consent, we may send you promotional offers, newsletters, and updates about new collections, sales, and events. You can opt out of these communications at any time.

How We Share Your Information

We may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in processing payments, delivering orders, or providing customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required by law, in response to legal processes, or to protect our rights, property, or safety, or that of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and regular security assessments. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
Opt-Out: Opt out of receiving marketing communications from us.

To exercise these rights, please contact us at envyofficial.ae@gmail.com.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated by posting the updated policy on our website. Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us at envyofficial.ae@gmail.com.

Thank you for trusting Envy Official with your personal information.

Last Updated: February 3, 2025