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Terms & Conditions

Welcome to Envy Official! These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website.

1. Introduction

  • Envy Official ("we," "us," or "our") operates this website and sells branded women's shoes and heels.
  • By using our website, you confirm that you are at least 18 years old or have the consent of a legal guardian to make purchases.

2. Orders and Payments

  • Order Acceptance: All orders are subject to product availability and acceptance.
  • Cancellation: We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraudulent activity.
  • Payment: Full payment is required at the time of purchase. We accept  credit/debit cards, PayPal, Cash on Delivery etc
  • Pricing: Prices are displayed in AED and are inclusive of VAT (if applicable).

3. Shipping and Delivery

  • Processing Time: We aim to process and ship orders within [insert number] business days.
  • Delivery Estimates: Delivery times are estimates and may vary based on your location and the chosen shipping method.
  • Third-Party Carriers: Envy Official is not responsible for delays caused by third-party shipping carriers or unforeseen circumstances (e.g., customs delays, natural disasters).
  • Address Accuracy: Please ensure your shipping address is correct. We are not liable for orders shipped to incorrect addresses provided by the customer.

4. Returns and Exchanges

  • Returns: We do not accept returns.
  • Exchanges:
    • Exchanges are available only within 7 days of delivery.
    • Items must be unused, in their original packaging, and accompanied by proof of purchase.
    • An exchange fee of AED 40 will be applied to each exchange transaction.
    • To initiate an exchange, please contact us at envyofficial.ae@gmail.com or via WhatsApp: 770 667 4079

5. Product Descriptions

  • We strive to provide accurate descriptions and images of our products. However, slight variations in color, texture, or design may occur due to screen settings or manufacturing processes.
  • If you receive a product that differs significantly from its description, please contact us immediately.

6. Intellectual Property

  • All content on this website, including logos, images, text, and designs, is the property of Envy Official and is protected by copyright and trademark laws.
  • You may not use, reproduce, or distribute any content from this website without our prior written consent.

7. Limitation of Liability

  • Envy Official is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Our total liability for any claim related to your use of the website or products is limited to the amount you paid for the product(s) in question.

8. Privacy Policy

  • Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

  • These Terms & Conditions are governed by the laws of the United Arab Emirates (UAE). Any disputes arising from these terms will be resolved in the courts of the UAE.

10. Changes to Terms & Conditions

  • We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

Thank you for choosing Envy Official!